Customer Success Management

The Secure Sense Approach to Customer Success

A founding principle at Secure Sense is our dedication to customer success and care – an approach that spans across all areas of business. Each practice is fuelled by creating the best customer service outcome, so the natural next step was to integrate a Customer Success Management Team (or CSM for short!) into our Managed Services offerings. Our CSM team is now an integral part of all our Managed Service...

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The Real Value of a Managed Service

We’ve entered week three of Cyber Security Awareness Month and we’re excited to turn our focus to the importance of a managed security service and how working with a service provider can keep your organization safe and out of the headlines! Security awareness is about relationships of guidance and partnerships between those that can help and those that have the opportunity to benefit from advice. While services have many benefits in...

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How a Security Fabric Helps You Make the Most of Your Secure Sense Services

How a Security Fabric Helps You Make the Most of Your Secure Sense Services

As your managed services provider, we employ the best practices and best-of-breed technology—both at its security operations center (SOC) and on your premises—to help ensure the safety of your data and reduce risk. As a managed services client, you expect to offload the complexities and time burdens of security management. Still, you’ll want to retain a firm grasp of your organization’s overall security posture, so it’s important to understand your on-premises...

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